IS THERE A REFERRAL PROGRAM? HOW DOES IT WORK?
Yes, VPSServer.com has a referral program both for members and for customers. Post sign-up, members can refer other potential members to VPSServer.com and earn money (credits) through the program. More details on this are available in the “Referral” section on the “Referral” page.
WHERE IS VPSSERVER.COM LOCATED?
VPSServer.com is owned by Global Cloud Infrastructure LLC (Singapore) and Global Cloud Infrastructure Ltd (Malaysia).
ARE THERE ANY PLANS THAT PROVIDES MANAGEMENT SUPPORT FROM VPSSERVER.COM TEAM?
Yes, we provide managed servers. You can simply add a SLA to your server which makes it managed.
WHERE ARE VPSSERVER.COM’S DATACENTERS?
We have datacenters all over the world. Have a look at our features page to see current locations.
ARE TOR EXIT NODES ALLOWED?
No. TOR exit nodes are not allowed.
IS IT POSSIBLE TO HOST AN IRC SERVER?
No, IRC servers are currently not allowed on our network.
CAN I HOST ADULT-ONLY CONTENT ON A VPS?
Yes, you can, but you must comply with the relevant laws and regulations. Allegations, if any, must be answered by you and you alone. VPSServer.com and Global Cloud Infrastructure Ltd. does not take any responsibility for adult content.
CAN I RUN GAME SERVERS?
Yes, you can. But we don’t provide support for game servers.
CAN I CHANGE MY E-MAIL?
No, that is not possible.
WHERE CAN I CHANGE MY ACCOUNT LOGIN PASSWORD?
You can change your password on the “edit profile” page.
CAN I UPDATE MY ROOT PASSWORD FROM THE SERVICE PAGE AS WELL?
No, you can’t. You can only change your root password from within your VPS. You can’t change it on the “edit profile” page or on the control panel.
I DID NOT RECEIVE MY ROOT PASSWORD. IS THERE A PROBLEM?
No, there isn’t. For security reasons, we don’t send root passwords via email. You can view your root password on your secure login page.
CAN I DELETE MY ACCOUNT?
Please send a message to delete your account.
HOW LONG WILL IT TAKE TO SET UP MY ACCOUNT?
It’ll take you a matter of minutes. Simply, register with your email, choose a password and your account is ready to use.
IS THERE A MINIMUM CONTRACT PERIOD?
No, there isn’t. You can terminate services at any time – not forgetting to pay outstanding charges in full.
WHAT LEVEL OF SUPPORT DOES VPSSERVER.COM PROVIDE?
We provide basic support only. Questions and queries that are more complex should be directed to our community pages.
IS IT POSSIBLE TO UPGRADE/DOWNGRADE MY VPS?
You can upgrade your VPS at any time. You can only downgrade a VPS by terminating the existingit VPS and getting a new one.
CAN I CANCEL MY VPS SUBSCRIPTION? HOW?
Simply terminate your VPS using the control panel.
ARE THERE ANY RESTRICTIONS REGARDING CONTENT?
No, there are no restrictions. However, you must ensure that your content does not violate any local law, or the laws of Gibraltar and the US.
DOES VPSSERVER.COM HAVE ACCESS TO MY DATA?
No, VPSServer.com does not access your data. You have the option to change your root password. In fact, we strongly recommend you change your password and update it as frequently as possible.
CAN GOVERNMENT AUTHORITIES REQUEST ACCESS TO DATA?
Yes, by following the proper protocols governments can request and be granted access to data.
HOW IS MY DATA PROTECTED?
Kernel-based Virtual Machine (KVM) is used for data protection. This virtualization method prevents you from accessing any other VPS, and vice-versa. We also strongly recommend you change your root password on sign up and as frequently as possible.
AM I OBLIGED TO ABIDE BY THE LAWS OF THE UNITED STATES OF AMERICA?
If you sign up through our Singapore office, reside in the Singapore, or use datacenter facilities in the Singapore, you must abide by Singapore laws.
WHAT BILLING OPTIONS ARE AVAILABLE, AND ARE THERE ANY SPECIAL FEATURES?
Our billing system runs on every 1st day of a new month. In this billing run the usage of your servers is calculated for the previous month. You are charged afterwords. If you have setup a recurring payment method like a credit card we will use this to pay the invoice. We will first use the balance from your VPSServer account.
If you do not use a recurring Payment method you can use Paypal or Bitcoins to fund your account. The amount due will be deducted from your VPSserver account balance.
WHAT PAYMENT MODELS ARE CURRENTLY AVAILABLE?
We accept payment via CreditCard, BitCoin and PayPal (on request). Within your PayPal account, it is possible to add multiple modes.
DO YOU GIVE REFUNDS? IF SO, HOW DO I REQUEST A REFUND?
We give refunds on a case-by-case basis. Refund requests should be sent to info@VPSServer.com.
I HAVE MORE THAN ONE ACCOUNT, IS IT POSSIBLE TO TRANSFER CREDITS FROM ONE ACCOUNT TO ANOTHER?
No, it is not currently possible to transfer credits from one account to another.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card is charged the first time you make a purchase. After the purchase we will use your credit card to pay any future invoices that exceed your VPSServer balance. If you fail to pay your invoice with your credit card we will try again within a few days.
HOW DO I CHOOSE A PLAN? WHICH PLAN (MONTHLY, DAILY AND HOURLY) IS MORE APPROPRIATE FOR ME?
We generate invoices on a monthly basis. You can view your invoices on the dashboard under the service page. The invoices are generated afterwards and you are only charged for the period you had an active server in your account.
CAN I CHOOSE A SPECIFIC DATE FOR MY CREDIT CARD TO BE CHARGED?
Yes, you can choose to fund your VPSServer balance any time you want to. By default, subscriptions are charged on the 1st of every month. If there is not enough balance in your VPSServer balance we will charge your credit card.
WHERE DO I FIND MY INVOICES?
Invoices are generated every month. You can view all your invoices by going to “invoices” on the dashboard under the service page.
IS THERE A FREE-TRIAL PERIOD?
We do offer trials in some promotions. Keep in touch with our website to see if there is any promotion available for your account.
ARE THERE ANY CHARGES LEVIED FOR BANDWIDTH?
By default, each plan includes a set amount of free bandwidth. Once you exceed that bandwidth, you will be charged $0.02 per GB in Malaysia locations. Due higher costs in Asia it is $0.05 per GB in Singapore.
DOES VPSSERVER HAVE AN AFFILIATE PROGRAM?
Yes, VPSServer.com does have an affiliate program. Full details, including plans, eligibility, commissions and how to sign up, are available on our “Affiliate Programs” page.
HOW DO I BECOME AN AFFILIATE?
You can join the affiliate program by registering yourself as an affiliate on the “Affiliate Program” page (bottom of this page).
HOW WILL I BE REWARDED?
You will receive a commission for every customer who signs up with us and orders a VPS via your affiliate link. You can claim your commission by choosing any one of three payment options: one-time, monthly or hybrid. The procedure for collecting the commission is very simple. All you need to do is go to the affiliate page and submit an invoice for the amount due.
HOW DO I MAKE MONEY THROUGH THE AFFILIATE PROGRAM?
Leads that come through your affiliate link must pay for a server and use the services for an unbroken period of at least 3 months. The resulting commission will be paid to you at the end of the third month.
HOW DO I GET PAID?
Payments are made on request once your balance reaches the minimum amount payable. You make the request by submitting an invoice on the “affiliates” page.
WHAT DOES “LEADS” MEAN?
We have a standard method for verifying that orders are not fraudulent. This mandatory process takes a certain amount of time, and orders that are awaiting verification are flagged as “Leads”.
HOW DO I BACKUP MY DATA AND CONFIGURATION?
Use the control panel to back up your data. You can also schedule backups to run at set times ($0,10 per GB).
WILL I BE CHARGED FOR BACKUPS?
Yes, you will be charged for backups ($0,10 per GB) based on actual usage at the end of the month.
CAN I DOWNLOAD MY BACKUP?
No, you can’t download backups. You can only restore a VPS to an earlier state using standard backups from the control panel.
CAN I RE-DEPLOY MY SERVER?
Yes it is possible to rebuild your server. When you manage your server you need to select the “destroy” tab. In this tab it is also possible to “rebuild” your server.
WHAT ARE THE NAMESERVERS I SHOULD USE TO RESOLVE DNS?
For DNS resolving, use ns1.vpsserver.com, ns2.vpsserver.com and ns3.vpsserver.com. You can also use our nameservers by simply adding your domain name to our DNS on the service page.
CAN PUTTY BE USED TO CONNECT TO THE SERVER?
Yes, this is a standard feature. You will be provided with root access and all necessary privileges. You can learn more about it in the control panel.
DOES VPSSERVER.COM PROVIDE IP? WHAT TYPE OF SUPPORT DO I GET?
VPSServer.com provides one IPv4 and unlimited IPv6 and support for both IPv4 and IPv6 is provided.
IS IT POSSIBLE TO CHANGE THE IP ADDRESS?
At present, it is not possible. However, you can contact us if you have any issues with your IP Address. When destroying and re-deploying a VPS, it is possible to lose your current IP.
CAN FTP BE USED ON MY VIRTUAL SERVER?
Yes, you can set up your server with FTP.
WHAT IS THE VIRTUALIZATION TECHNOLOGY USED BY VPSSERVER.COM?
We use Kernel-based Virtual Machines (KVM) – a full virtualization methodology for Linux on x86 hardware. The x86 hardware contains virtualization extensions such as Intel VT and AMD-V. The KVM has kvm.ko, a loadable kernel module that provides the underlying virtualization infrastructure, and kvm-intel.ko or kvm-amd.ko, which is a processor-specific module. KVM allows us to have multiple virtual machines running unmodified Windows or Linux images. Each virtual machine comes with private virtualized hardware such as network cards and graphics adapters. KVM is open source architecture. The kernel component of the KVM is merged in the mainline of Linux (2.6.20.), KVM’s userspace component is part of the mainline QEMU (1.3).
IS IT POSSIBLE TO UPGRADE MY KERNEL? HOW DO I DO IT?
Yes, it’s possible and it’s easy. Simply install the new kernel and reboot the VPS. Be sure to back up your VPS data in order to prevent potential failures from causing any damage. Note that you can change the startup type on the console when the server is booting up.
HOW MANY VPSS ARE ALLOWED PER SERVER?
We have a limit of 5 servers per customer. If you need more servers you can request them via the webpage see when the limit is reached.
WHAT TYPES OF CONTROL PANEL SOFTWARE ARE SUPPORTED?
All types of control panel platforms such as cPanel, DirectAdmin, and Plesk are supported.
WHAT IS THE TYPE OF HARDWARE USED BY VPSSERVER.COM?
We use Intel E5-series CPU’s and all our servers are fully equipped with SSD Storage.
DO I NEED TO MANAGE MY VPS ON MY OWN? ARE ANY MANAGED SERVICES PROVIDED?
Our support team is here 24/7 to help you with all network and hardware related issues. If you add an SLA to your VPS our support team can Manage and Configure the VPS for you.
WHAT IS THE ACCESS LEVEL OF MY ROOT CREDENTIALS?
You get full root access.
DOES VPSSERVER.COM OFFER ANY MONITORING SERVICE?
No, we don’t offer a monitoring service. You have to use an external service provider of your own choosing.
IS IT POSSIBLE TO SETUP PRIVATE NETWORKING BETWEEN SERVERS?
Yes, it is. VPSs within the same data centre can be connected into the service page. Contact us for further information.
IS IT POSSIBLE TO SETUP PRIVATE NETWORKING BETWEEN SERVERS?
Yes. VPSs within the same datacenter can be connected into the service page. Contact us to learn more.
HOW MANY TEMPLATES DOES VPSSERVER.COM PROVIDE?
There are 50+ templates to choose from. VPSServer.com also supports all major OSs.
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